Shipping and Returns Policy

At Mint_Active_Vzla , we strive to offer you the best shopping and delivery experience. Below we detail our shipping and returns policies, to ensure clarity and transparency at all times.

Shipping Policy
1. Shipping Options
We offer the following shipping methods for your convenience:
Standard Shipping: Delivery within 5 to 10 business days, depending on your location.
Express Shipping: Fast delivery within 2 to 5 business days. Available in selected areas.
2. Shipping Costs
Shipping costs vary depending on delivery location and selected method. These are automatically calculated at checkout.
Free shipping on purchases over [reference amount] within the national territory.
3. Processing Times
All orders are processed within 1-2 business days of payment confirmation.
Orders placed during weekends or holidays will be processed the next business day.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number so you can follow the status of your package.
5. Delivery Areas
We ship nationwide. For international shipments, please contact us in advance to coordinate details and additional costs.
Return policy
1. Conditions for Returns
We accept returns within 15 days of receiving your order.
Products must be in perfect condition, with no signs of use, with original labels and in their original packaging.
Returns will not be accepted for used, washed or worn products.
2. Return Process
To request a return, please contact us at support@mintactive.com with your order number and reason for return.
Attach photos of the product in case it arrives defective or incorrect, to verify the situation.
After approving the return, you will receive instructions on how to send the product back.
3. Return costs
The customer is responsible for return shipping costs, except when the product received is defective or incorrect.
In case of defective products or order errors, Mint_Active_Vzla will cover the return cost and send the replacement at no additional cost.
4. Refunds
Once the returned product is received and inspected, we will inform you if the refund has been approved.
If approved, it will be processed to the original payment method within 5-7 business days.
Depending on your bank, it may take a few additional days for the refund to appear in your account.
5. Product Changes
If you wish to exchange a product for a different size or color, please contact us at support@mintactive.com. Exchanges are subject to product availability.
A photo of the original product will be required before proceeding with the exchange to verify its condition.
Contact for Shipping and Returns
If you have any questions or concerns about our shipping and returns, you can contact us through the following channels:
Email: support@mintactive.com
Phone: +58 412 441-6836